Effective Date: 2/14/2024
Store Name: Stopn Market
Website: www.stopnmarket.com

At Stopn Market customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. This Refund & Return Policy outlines the terms under which you can return products, request refunds, and understand your rights as a valued customer.

1. Eligibility for Returns
You may request a return or exchange if:

The product is damaged, defective, or incorrect.

The item is unused, in original packaging, and with all tags attached.

You make the request within 7 days of receiving your order.

Items that cannot be returned:

Used or opened items (unless defective)

Beauty tools or personal care items (for hygiene reasons)

Sale or discounted items (unless damaged or incorrect)

Customized or special-order items

2. Return Process
To request a return:

Contact our customer support at Email: Shopnmarket1@gmail.com or WhatsApp number: 92+ 3025042400

Provide your order number, item details, and reason for return.

Once approved, you will receive return instructions and address details.

Pack the product securely and send it back using a trackable courier service.

Note: Return shipping charges are the customer’s responsibility unless the item is damaged or incorrect.

3. Refund Policy
Once your returned item is received and inspected:

If approved, your refund will be processed within 5–7 business days.

Refunds will be made via the original payment method or in the form of store credit, depending on your preference.

In case of Cash on Delivery (COD), refund will be made via bank transfer or mobile wallet.

We reserve the right to reject refunds if the item shows signs of use, is damaged by the customer, or is returned without original packaging.

4. Exchange Policy
If you’d like to exchange a product for another size, shade, or item:

Exchanges are allowed only once per order.

You must request the exchange within 7 days of receiving the product.

The exchanged item must be returned in its original, unused condition.

Additional delivery charges may apply for the replacement item.

5. Damaged or Incorrect Items
If you receive an item that is damaged, broken, or not what you ordered, please contact us within 24 hours of receiving your package.

Provide:

Clear photos of the product and packaging

Your order number

A brief explanation of the issue

We will arrange a replacement, return, or refund based on your preference.

6. Cancellation Policy
You may cancel your order if:

The request is made before the item is shipped.

Once shipped, cancellation is not possible. You may return the item after delivery.

To cancel an order, contact us immediately via email or WhatsApp.

7. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:

📧 Email: Shopnmarket1@gmail.com
📞 Phone/WhatsApp: 92+ 3025042400
📍 Business Address: Shop Lg 57 Rabi Centre 1, Phase 7 Bahria Town, Rawa

Our Commitment
At Stopn Market, we strive to make your shopping experience smooth and risk-free. We are committed to transparency, fairness, and customer satisfaction in every interaction!”